All merchandise leaves our warehouse in perfect condition. All damaged goods or shortages must be reported to us within 24 hours from the receipt of goods. If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier. Please make sure the driver notes the damage. We recommend that you take pictures to help document the damages as well as save the original cartons and packing material for inspection by the carrier. Let us know immediately when you have had the driver note a problem.
Due to the personal nature and use of the products we cannot take back used items or we cannot give refunds as we cannot resell the item due to Health Code Violations.
Changes to an Order Already Placed:
Please be aware we work very hard to get your order out as soon as possible – usually the same day if we receive the order before 1 pm Mountain Standard Time. If there is a change in your order or an order cancellation, please call us at 949-940-8758 or email your change directly to us so we can make the change in a timely manner.
Shipping within the United States: We strive to ship all orders received before 1pm pacific standard time on the same day. Back orders are normally cancelled if items are not available for the initial order, unless other wise requested by our clients. All orders are shipped F.O.B. Dana Point, California. Our Company has done extensive research and comparison shopping to provide our clients with the most reliable and economical shipping options. We work with UPS, & USPS. Unless otherwise requested, all orders are shipped using USPS Ground. The customer is responsible for all freight charges, insurance.
International Shipping: We are happy to ship internationally. There are a few options to do so depending on the size of your order. We can ship UPS International, Fed Ex International or we can use a freight forwarder. KEGELME.NET is not responsible for customs on international shipments. Please call us for more info.